Sleepcare/Vitalcare 365: A Health Tech Platform That Lets Caregivers Focus on What Matters Most

Sleepcare / Vitalcare was developed to help care staff monitor, measure, and report resident health data in real time. The platform aimed to reduce stress for care staff, optimize medical resource allocation, and improve overall quality of care and risk management.

Whether supporting families monitoring loved ones remotely or healthcare communities managing large facilities, the product was designed to be adaptable, secure, and compliant with healthcare regulations.

Role: UX/UI Designer, Product Development Contributor

Industry: Health Tech | Senior Living & Hospitals | North America & China

Goals

• Empower care staff by reducing administrative burden.

• Improve patient outcomes through accurate monitoring and reporting.

• Enable integration with Electronic Health Records (EHR) and PointClickCare.

 

My Role & Contributions

• UX/UI Design

  • Designed health tech apps tested in senior homes and hospitals in both North America and China

  • Developed workflows and wireframes tailored to care staff and administrators.

  • Created storyboards and video experiences to visualize user journeys.

• Design System Management

  • Implemented InVision Design System Manager (DSM) as a single source of truth for UI and brand standards

  • Centralized reusable components including colours, typography, icons, and core UI patterns

  • Integrated Sketch libraries with version control to support fast iteration and team alignment

  • Improved designer–developer collaboration and enabled scalable UI delivery across teams and regions

• Research & Strategy

  • Conducted competitive analysis of existing and emerging health tech platforms.

  • Gathered user feedback from live testing in senior homes and hospitals.

  • Ensured designs aligned with HIPAA compliance standards and local regulatory needs.

• Product Development & Collaboration

  • Worked on integration between hardware (sensors, monitoring devices) and software.

  • Collaborated with developers to ensure seamless EHR integration (PointClickCare).

  • Mentored developers and junior designers, guiding them through UX best practices and product workflows.

• Business & Brand Development

  • Represented the company at a major trade show, showcasing prototypes and gathering feedback.

  • Created and delivered presentations to potential shareholders.

  • Contributed to the interior design and layout of the office to reflect company brand values.

Process

1. Discovery & Research

   • Stakeholder interviews (care staff, administrators).

   • Market and competitive analysis to identify gaps in existing health tech.

2. Design & Development

   • Rapid prototyping of caregiver dashboards, reporting tools, and personal use apps.

   • Iterative testing cycles in senior communities and hospital settings.

   • Developed storyboards and interactive videos to communicate user experience flow.

3. Validation

   • Pilot testing in North America and China.

   • Incorporated caregiver feedback to refine features

Outcomes

• Customizable platform adaptable to senior homes, hospitals, and remote family monitoring.

• Integration-ready solution for EHRs (PointClickCare).

• Positive feedback from trade shows and shareholder presentations, supporting product viability.

• Mentorship impact with junior team members to gained hands-on experience, strengthening the team’s capabilities.

Key Takeaways

This project demonstrated the importance of designing health tech with empathy, cultural adaptability, and strict compliance in mind. By balancing caregiver usability with medical accuracy, the platform was able to bridge gaps between patients/residents, care staff, and healthcare systems.

Where is this project now?

The company made a strategic decision to refocus its business priorities away from continued software development to senior care home operations. The work completed during this project continues to inform the organization’s broader approach to healthcare innovation, operational strategy, and care-focused solutions. The experience reinforced the importance of adaptable, human-centred design—especially in healthcare—where external forces, regulatory shifts, and global events can rapidly reshape product direction.

GALLERY