Sleepcare/Vitalcare 365: A Health Tech Platform That Lets Caregivers Focus on What Matters Most
Updated: Sep 28
SleepCare/VitalCare 365 is a connected health-tech platform designed to help caregivers monitor residents, identify changes in health and respond more efficiently. The platform brings data from multiple monitoring technologies into a centralized experience across web and mobile.
As Product Designer / UX Lead, I worked across discovery, research, product definition, UX/UI design and implementation, collaborating with product, development, hardware and business stakeholders to turn complex healthcare requirements into practical caregiver experiences.
Role: Product Designer / UX Lead
Industry: Health Tech | Senior Living & Hospitals | North America & China
Goals
Centralize complex health data: Bring information from multiple monitoring technologies into clear, actionable experiences.
Simplify care workflows: Reduce the effort required to identify changes, understand resident status and determine when attention is needed.
Design for scalability: Create reusable workflows and design patterns that could support evolving products, monitoring technologies and care environments.
Bridge product and technology: Balance care needs and business requirements with the technical realities of connected hardware and software with integration of Electronic Health Records systems like PointClickCare.
My Role & Contributions
As Product Designer / UX Lead, I helped shape VitalCare from early discovery through implementation. My role combined product discovery, UX strategy, research, interaction and interface design, design systems and cross-functional delivery.
I worked closely with business, product, development and stakeholders to understand requirements, define workflows and translate complex healthcare data into experiences care teams could use quickly and confidently.
Product & UX Strategy
Gathered stakeholder requirements and translated complex healthcare workflows into product experiences
Defined user flows, information architecture and interaction patterns across web and mobile
Balanced care team needs, business objectives and technical constraints when developing product solutions
Created wireframes and interactive prototypes to communicate, test and refine concepts
Created storyboards and video experiences to visualize user journeys.
Design System Management & Scalability
Developed reusable components and UX/UI patterns to establish consistency across the product ecosystem
Created standards that supported responsive experiences and evolving product requirements using InVision Design System Manager (DSM)
Centralized reusable components including colours, typography, icons, and core UI patterns
Integrated Sketch libraries with version control to support fast iteration and team alignment
Documented design decisions and interaction behaviours to improve collaboration with development
Maintained visual and functional consistency as new features and workflows were introduced
Research & Product Discovery
Conducted competitive research to understand health-tech products, monitoring experiences and industry patterns
Worked with stakeholders and users to identify caregiver pain points and workflow requirements
Gathered user feedback from live testing in senior homes and hospitals
Synthesized findings into product concepts, workflows and design priorities
Validated concepts through feedback and iteration before progressing into detailed design
Ensured designs aligned with HIPAA compliance standards and local regulatory needs
Cross-Functional Product Delivery
Worked on integration between hardware (sensors, monitoring devices) and software.
Collaborated with developers to ensure seamless EHR integration (PointClickCare).
Mentored developers and junior designers, guiding them through UX best practices and product workflows.
Brand & Product Marketing
Extended the VitalCare brand across product, marketing and sales touchpoints
Developed supporting collateral to communicate complex product capabilities to customers and industry partners
Maintained consistency between the product experience and external brand communications
Represented the company at a major trade show, showcasing prototypes and gathering feedback
Contributed to the interior design and layout of the office to reflect company brand values
Process
Discovery & Requirements
Worked with stakeholders to understand caregiver workflows, business objectives, technical requirements and existing pain points.
Research & Definition
Reviewed competing solutions and industry patterns, then translated findings into product requirements, information architecture and prioritized workflows.
Concept & Prototyping
Developed user flows, wireframes and interactive prototypes to explore how complex health information could be simplified for caregivers.
Rapid prototyping of caregiver dashboards, reporting tools, and personal use apps.
Validation & Iteration
Presented concepts to stakeholders and users, gathered feedback and refined workflows before implementation.
Iterative testing cycles in senior communities and hospital settings.
Implementation & Delivery
Collaborated with development throughout implementation, reviewed builds and adjusted solutions around technical constraints and evolving requirements.
Developed storyboards and interactive videos to communicate user experience flow.
Outcomes
Established a scalable product experience that brought multiple health-monitoring workflows into a centralized platform
Simplified complex resident and monitoring information into clearer, more actionable care experiences
Created reusable design patterns and standards that supported consistency across web and mobile products
Strengthened collaboration between design, development, and business stakeholders through shared workflows, prototypes and documentation
Extended a consistent product experience across software, brand and supporting marketing materials
Mentorship impact with junior team members to gained hands-on experience, strengthening the team’s capabilities.
Key Takeaways
VitalCare strengthened my ability to work within product design, technology and business. Designing for healthcare required more than simplifying interfaces. It meant understanding interconnected workflows, technical constraints and stakeholder requirements, then translating that complexity into experiences care teams could understand and act on quickly.
The project demonstrated the importance of designing health tech with empathy, cultural adaptability, and strict compliance in mind. By balancing care usability with medical accuracy, the platform was able to bridge gaps between patients/residents, care staff, and healthcare systems.
The project also expanded my role beyond traditional UX/UI design, with involvement across product discovery, design systems, hardware-software integration, implementation and product communications.
Where is this project now?
The company made a strategic decision to refocus its business priorities away from continued software development to senior care home operations. The work completed during this project continues to inform the organization’s broader approach to healthcare innovation, operational strategy, and care-focused solutions. The experience reinforced the importance of adaptable, human-centred design (especially in healthcare) where external forces, regulatory shifts, and global events can rapidly reshape product direction.
Comments